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HomePrivacy Policy

Privacy Policy

How we collect, use, and protect your personal information when you use Vertex Digitizing's website and services.

Last updated: June 26, 2025

We respect your privacy. This policy explains what information we collect when you use Vertex Digitizing's website and services, how we use it, and your rights regarding that information. We do not sell your personal data.

1. Who We Are

Vertex Digitizing ("we", "us", "our") provides embroidery digitizing, vector conversion, custom patches, and DTF printing services. Our website is vertexdigitizing.com. For any privacy-related questions, contact us at sales@vertexdigitizing.com.

2. Information We Collect

We collect information in the following ways:

  • Information you provide directly — name, email address, phone number, company name, and any artwork or design files you submit when requesting a quote or placing an order.
  • Order and payment information — billing address and payment confirmation details. We do not store full card numbers; payments are processed by third-party processors (e.g., Stripe, PayPal).
  • Communications — emails, live chat transcripts, or messages you send us.
  • Usage data — pages visited, time on site, browser type, and referring URL, collected via analytics tools (e.g., Google Analytics).
  • Cookies — small files placed on your device to keep you logged in, remember preferences, and analyze traffic. See Section 7 for details.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders and deliver finished files.
  • Send order confirmations, updates, and proofs.
  • Respond to enquiries and provide customer support.
  • Send promotional emails about new services or offers — you may opt out at any time.
  • Improve our website and service quality through analytics.
  • Comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Service providers — payment processors, shipping carriers, email marketing tools, and analytics platforms that help us operate our business, bound by confidentiality agreements.
  • Legal requirements — if required by law, court order, or to protect the rights and safety of Vertex Digitizing or others.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy — typically for the duration of your relationship with us plus up to 5 years for accounting and legal compliance. Design files submitted for orders are kept for 6 months after delivery to assist with revisions, then permanently deleted.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt out of marketing emails at any time via the unsubscribe link or by emailing us.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, email sales@vertexdigitizing.com.

7. Cookies

We use the following types of cookies:

  • Essential cookies — required for the site to function (e.g., live chat session).
  • Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics). These are anonymized and do not identify individuals.
  • Marketing cookies — used to track conversions from ads. You may disable these via your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Security

We implement industry-standard security measures including HTTPS encryption and restricted access to personal data. No method of transmission over the Internet is 100% secure, but we take reasonable precautions to protect your information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please reach out: